In Part 1 of this topic, I discussed the key issue your practice must resolve before purchasing a phone system: what are your needs? Now let’s review the questions you need to ask yourself and why they are so important:

1. How many people and devices need to be on the phone at one time? Don’t forget that voice calls are not the only things which tie up your phone lines. Take an inventory of any peripheral devices which could possibly be in use concurrently with your staff: modems, fax or postage machines, credit card machines, or your security system.
2. How many calls at each location do you need to receive at one time? You don’t want to limit the number of lines you have and then have patients unable to get through. This will also help you determine if you need to have an actual call center set up. (more…)

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I wrote previously on disaster recovery planning for the medical office (and we have an audio teleseminar coming out in the near future on just this subject). If you connect to your office from home, it’s a good idea to have a disaster recovery plan in place for your home office as well. I had a chance to personally put a plan into effect when my house was struck by lightning – for the second time in three years.

Well, it wasn’t actually a direct hit. I was awakened early one morning last week by what sounded like a mortar going off in the back yard. There was no loss of power but several electronic devices were affected: a wireless router, two switches, a satellite receiver, a digital phone, the alarm system and, oh, yes, my desktop computer. (more…)

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