1. How many people and devices need to be on the phone at one time? Don’t forget that voice calls are not the only things which tie up your phone lines. Take an inventory of any peripheral devices which could possibly be in use concurrently with your staff: modems, fax or postage machines, credit card machines, or your security system.
2. How many calls at each location do you need to receive at one time? You don’t want to limit the number of lines you have and then have patients unable to get through. This will also help you determine if you need to have an actual call center set up.

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Post tags: automatic call distribution, call accounting, digital phone system, medical practice phone system, primary rate interface, telephony

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