Another in our series of change management videos. In this video, Walter Ratcliff of Ratcliff Consultants, explains that “Telling Ain’t Training” and “Training Ain’t Adoption”. To find out what he means, click on the video below.
Change Management Basic Concepts – Video
July 18, 2011 By Leave a Comment
We continue with our series of videos on dealing with resistance to change (see also Overcoming Resistance to Change) inherent in technology implementations such as EMR (for some basics on EMR, check out our EMR Simply Put videos). This video introduces some of the basic concepts for the change management process and is one out of a series of study aids for students studying the topic at Charles Sturt University, by Marco Cattaneo.
While not all of these points of discussion apply to the typical medical practice, there is still some valuable take-home information here for your EMR implementation project:
- Fail to plan = Plan to fail
- There should be one project manager
- Always keep your IT (information technology) person/firm in the loop on major decisions
- Do not allow any unauthorized changes to your plan
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Overcoming Resistance to Change – Video
July 11, 2011 By 1 Comment
Mermaids and Crutches and Alligators, oh my…
People resist change! In this video created for Eliyahu M. Goldratt’s book, “Isn’t It Obvious?”, try to picture yourself as the EMR project champion dealing with the naysayers – and why forcing a technology implementation on people isn’t always the best strategy. Are you a Mr. P or a Mr. M?
The New Change Management – Video
July 4, 2011 By Leave a Comment
The New Change Management
We are going to start introducing some concepts which might be a bit alien to the typical medical practice but are well known in the business world. The first one is what is known as change management, and it is particularly important when it comes to the implementation of new technology into the workplace – such as EMR. I discussed this previously a couple of years ago but it bears repeating. And here is a nice video that touches on the key principles of change management.
[Illustrations animated from Dick Axelrod´s new book - Terms of Engagement. Chapter 2: The New Change Management]
Knowing Your Physicians is Key to EHR Success
June 29, 2011 By Leave a Comment
It seems that the importance of physician ‘buy-in’ is a hot topic these days. An article on Healthcare Technology Online, John Santangelo, director of information technology at Cleveland Clinic Florida, describes three different types of physicians as they relate to the success of EHR implementation:
- Old-school Docs – most set in their way and most likely to oppose EHR
- Wildcards – not excited about change but not necessarily opposed to EHR
- Residents, fellows, and students – most technologically savvy and will probably expect to use an EHR system in their own practice
These are sort of broad descriptions of the personality types you may have to deal with. But if you are the ‘champion’ of your EMR project, expect to see all manner of types across the spectrum, from down-right enthusiasm to overtly passive-aggressive. An increasingly common component in technology implementations – and EHR is no exception – is the principle of change management, or dealing with the people side of the endeavor.
Medical Practice Trends Podcast 9: The Challenges of Integrating a New Technology into the Medical Practice
May 17, 2011 By 1 Comment
MPT Podcast 9 – The Challenges of Integrating a New Technology into the Medical Practice, with guest Chris Mertens, VP of the Personal Systems Group for Hewlett-Packard.
This Issue:
- Why healthcare providers are skeptical of implementing EHR despite its reported benefits
- What are some other concerns physicians have, such as cost or loss of productivity?
- What are some issues related to the quality of patient care?
