5 Tips for Getting More Referrals for Your Medical Practice

What’s the best way to increase your referrals? Notice your successes and build on them, according to ExpertClick.com, a blog written by surgeon Vicki Rackner, MD.

She plays a clip of Sandra Bird, marketing exec for the Hard Rock Cafe, explaining how it went from a hole-in-wall diner to a iconic tourist attraction. Don’t think that is relevant to your practice? Well, you can always learn something from successful businesses, even if they’re in a totally different industry.

Here are her tips for getting more referrals to your practice:

  1. Think referrals – not just clinical outcomes
  2. Identify trends – where are your referrals generally coming from?
  3. Get specific – if a patient says she found you on the internet, ask “What keywords did you enter?” [I use this one myself]
  4. Say ‘Thank you’
  5. Reproduce success – find out what your major referral sources want and need and deliver even more value

Medical Practice Trends Podcast 15: Why Your Practice Still Needs a Brochure


MPT Podcast 15Why Your Practice Still Needs a Brochure, with guest Mary Pat Whaley of ManageMyPractice.com

This Issue:

  • How brochures can market your practice to other practices
  • Increasing the number of ‘touches’ with prospective patients
  • Giving consumers better, clearer information

Play

Medical Practice Trends Podcast 10: EMR and the Marketability of Your Practice


MPT Podcast 10EMR and the Marketability of Your Medical Practice, with guest Mike Meikle, Hawkthorne Group.

This Issue:

  • Besides financial incentives for implementation, EMR may offer some marketing benefits
  • Patients may perceive a practice without EMR as not being “cutting edge”
  • Far from being impersonal, EMR in the practice may actually be more humanizing

Play

Does EMR Make Your Practice More Marketable?

Does having EMR in your practice make it more marketable? In a post on Medical Office Today, Mike Meikle, CEO of the Hawkthorne Group consulting firm says that today’s patients have the perception that practices with EMR are more sophisticated and up-to-date, even if they have a limited understanding of the technology. But, apart from being able to show patients pictures of their specific condition and educational materials in various formats such as video, it is good for the bottom line: practices can qualify for financial incentives now and avoid cuts in reimbursement in the future for failure to adopt electronic medical records in a meaningful use.

SEO for Your Practice Website

If your practice has a website (and if it doesn’t yet, why not?), you’ve probably been barraged with offers from SEO (search engine optimization) firms to improve its search engine rankings, or how high your site is positioned on google for instance. A post on Physicians Practice discusses the potential pitfalls of hiring one of these companies and how you can improve your website’s rankings by doing it yourself.

3 Top Rules for Marketing Accountability

Is there Financial Accountability when it comes to the marketing in your practice?

An article on Free Financial Flyer discusses the 3 Top Rules of Marketing Accountability in Your Medical Practice:

  • Rule #1: Don’t Ever Spend Without a Plan
  • Rule #2: Don’t Do It If You Can’t Track It
  • Rule #3: Track It!

Sounds simple enough. But most physicians are just satisfied seeing their pictures in the local magazines and assuming that kind of exposure will be good for business. If you don’t track it, you’ll never know.

EMR By The Numbers – A Commercial

OK, sometimes we can’t compete with the big marketing budgets of Fortune 500 companies. But their stuff can still be quite clever. Here is a cool animated promotional piece for GE’s EMR solution, Centricity Advance.

Marketing Your Medical Practice in an Economic Downturn

Your medical practice is really no different than any other type of business when it comes to the economy. marketing-chart.jpg Granted, perhaps medicine is a bit more insulated than the retail industry – people always get sick, but they don’t always need a new car or house. However, discussions we have had with physicians in a variety of specialties suggest that the economic downturn we are experiencing (recession, depression, or whatever you feel comfortable calling it) has had a detrimental effect on medical practices. So, when revenue is down, expenses should be trimmed. And what better area to cut than your marketing budget, right?

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Many educated people confuse marketing and advertising, so it is important to distinguish the two. We all know what advertising is: billboards, magazine ads, radio or tv commercials, etc. But this is just a part of marketing. According to the American Marketing Association, marketing is defined as “the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, services, organizations, and events to create and maintain relationships that will satisfy individual and organizational objectives. ” But what does that really mean?

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