When I first joined our group about 11 years ago (jeez, it’s been almost 12 years!) 
we had some 80 or so employees and a big collection of PC computers connected in a patchwork of a network – not exactly state-of-the-art. Our phone system, however, was relatively sophisticated – or so we thought. A multi-line phone system with several custom features and a message-on-hold device. What we didn’t realize until much later was that we were paying for each and every line coming into the building as well as for each and every custom feature on each and every one of those individual phone lines.
Another drawback to this type of system is that the staff needs to keep track of multiple phone numbers – this can get chaotic when you start adding multiple locations. If you needed to get hold of a particular doctor, for example, first you would need to find out where he or she is (more…)
