Medical Practice Trends.com » software

Choosing a Phone System for Your Practice

Peter Polack — Sat, 14 Jun 2008 13:22:11 +0000

When I first joined our group about 11 years ago (jeez, it’s been almost 12 years!) we had some 80 or so employees and a big collection of PC computers connected in a patchwork of a network – not exactly state-of-the-art. Our phone system, however, was relatively sophisticated – or so we thought. A multi-line phone system with several custom features and a message-on-hold device. What we didn’t realize until much later was that we were paying for each and every line coming into the building as well as for each and every custom feature on each and every one of those individual phone lines.

Another drawback to this type of system is that the staff needs to keep track of multiple phone numbers – this can get chaotic when you start adding multiple locations. If you needed to get hold of a particular doctor, for example, first you would need to find out where he or she is

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Post tags: call center, medical practice phone system, phone system, software, telephony

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Can EMR Save You Money?

Peter Polack — Mon, 19 May 2008 02:46:34 +0000

A frequent discussion among colleagues, especially if they are in the same group, is whether or not a practice will ever realize a return on their investment in an EMR system. Of course, this is beside the point that the government is mandating the use of EMR by within the next ten years. While hospitals and larger clinics have already done the number crunching, and believe that EMR systems will more than pay for themselves, it may be more difficult for the average-sized practice to calculate their savings.

Nevertheless, an article on Software Advice offers some more reasons to consider making the switch to paperless, including

1. Savings on chart pulling costs. Several studies have calculated that it can cost as much as $4 to pull or create a paper chart. Beth Israel Hospital in

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Post tags: electronic medical records, EMR, information technology, IT, software

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Preparing the Staff for EMR

Peter Polack — Mon, 05 May 2008 02:35:25 +0000

Perhaps one of the most challenging aspects of implementing an electronic medical records system (EMR) is managing its effect on the staff.

According to a study by executive search firm Korn/Ferry International, one of the most common mistakes that executives make when joining a company or making changes is failing to properly read the existing corporate or office culture. An example would be a control-oriented manager coming into a company with a collaborative culture, leading to tension and resistance.

In this column, I’ll explain how to adapt the existing office culture to facilitate the staff’s acceptance of a switch from paper records to EMR.

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Post tags: change management, electronic medical records, EMR, project, project management, software

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Choosing the Right Network Design for Your Medical Practice

Frank Polack — Fri, 18 Jan 2008 02:28:00 +0000

Even if you haven’t yet made the leap to full electronic medical records (EMR) implementation, chances are you’re already using a computerized system for scheduling, billing, or other administrative functions. And unless you only have one computer in the office, it’s likely that the computers are connected by some sort of network.

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Post tags: applications, EMR, EPM, hardware, LAN, Network, software, Technology

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Network Software for the Medical Practice: A Primer

Peter Polack — Fri, 18 Jan 2008 02:01:25 +0000

Before choosing an EMR system, you need to know some network software basics.

‘Software’ is just another term for a computer program. Today’s software offerings usually break down into one of two broad categories: network/server or application/productivity. Network and server software includes the operating systems that run your servers and network, but also extends to monitoring and management software.

Sometimes, the process of selecting the right software can get pretty complicated, what with licensing, different versions, and all of the other considerations that are involved, so it’s important to understand how everything fits together before you decide which type of program is right for you.

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Post tags: applications, EMR, practice, software, Technology

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